questions & answers

Do I need a special driver license?

What is the sleeping capacity for my rented RV?

What is the sleeping capacity for my rented RV?

No, you don't need a special DL in CA in order to transport or operate any of our motorhomes or travel trailers.


In the case of our 40'+ Fifth Wheel and/or Toy hauler you may need a special license because of the total combined length and weight. You should check with current laws at different States that you may be planning on visiting.





What is the sleeping capacity for my rented RV?

What is the sleeping capacity for my rented RV?

What is the sleeping capacity for my rented RV?

 

Sleeping capacity varies depending on the level of comfort and privacy desired as well as the adult, teens and children combination.


The Queen beds are to be considered the RV Queen size which is a few inches shorter than a regular household Queen bed.

 

All those beds called "Twin" or "Single" are narrower and often shorter than the ones we are used to at home.


A "Full size" or "Double size" bed within the RV industry are equally narrower and often shorter as well than the ones we have at home. 


NOTE: Drop down beds, bunks, and overhand bunks have a weight limit. Please ask what is the limit for your specific needs to avoid having to pay for expensive repairs.

Can I transport the RV to Mexico?

What is the sleeping capacity for my rented RV?

When or how will I receive and signed my rental documents?

No, we are sorry but at the current time there is no Commercial insurance that provides coverage for our asset nor our liability issued here in United States or Mexico.

When or how will I receive and signed my rental documents?

Can I get a refund if I end the reservation earlier then my end date?

When or how will I receive and signed my rental documents?

You will receive your reservation receipt at the time of booking. 


We will send you via DocuSign the reminder documents in order for you to read, initial and sign all those fields in which you are not required to be in person.


This will be done within 24.0 hrs of you submitting the DL for all those above the age of 25 years old who are experienced driving large rigs and with a clean driving record, the vehicle insurance ID card and your proof of address.


Once you have signed the documents online you will be able to print your rental package.


We will bring a copy for you to initial and/or sign visual inspections at the time you pick up the unit or that we drop off at your location.

Can I get a refund if I end the reservation earlier then my end date?

Can I get a refund if I end the reservation earlier then my end date?

Can I get a refund if I end the reservation earlier then my end date?

No, early returns and/or ending the reservation short are not eligible for a refund.


The only reservations that end early under the following circumstances will receive a partial refund which will be determined by us:


  • Unexpected military deployment
  • Extreme illness and/or fatalities of an immediate family member
  • State or Nationwide mandate "Stay Home Orders" that affects the area where you are going camping
  • If our unit experience major loss of functionality due to reasons not caused by customer or those around the renter.


We are not liable to cover the cost or reimburse any expenses for additional 

transportation needs, lodging, accomodations, loss of income, pain and suffering, inconvenience, or any other associated expense or liability associated to the reservation or location where customer will be vacationing.

Does the kitchen inventory includes species or other consumables?

Can I get a refund if I end the reservation earlier then my end date?

Can I get a refund if I end the reservation earlier then my end date?

 No, for health reasons and liability, we do not provide consumables such as coffee, spices, drinking water, etc. Please remember to bring your own.


Keep in mind that the water stored in the fresh water tank, plumbing system, water pump, water hoses and the water coming from the campsite faucet is to be considered clean and safe to take showers, wash dishes, and flush toilets, but not to be consumed at any time.

InsURANCE RELATED QUESTIONS

Can I drop the Commercial Rental Insurance coverage?

If I am a Corporate or Event customer can we use our Commercial Policy instead?

Can I drop the Commercial Rental Insurance coverage?

No, customers can not opt out from our Commercial Rental Insurance for personal rentals. 


This is the one area in which we don't take shortcuts, try to save money or are willing to take risks. Our liability and asset protection as well as yours is our top priority. 


Please search "Frivolous Lawsuits" so you understand why are we firm on this policy. 

Can I use my personal insurance?

If I am a Corporate or Event customer can we use our Commercial Policy instead?

Can I drop the Commercial Rental Insurance coverage?

You can use a combination of our Commercial Insurance and your personal vehicle insurance in order to lower the daily/nightly rate.


When choosing this option, the level of coverage provided by the Insurance Company we use will have less coverage available for the customers. 


At the current moment only USAA and AAA provide extended coverage for Rented Recreational Vehicles. Please verify that your provider still offers this type of coverage.***


We will need to be provided with a Binder directly from the customer insurance provider naming our company and RV information for the length of your reservation and with a minimum of $300,000.00 coverage


***We are not insurance brokers, please consult with a licensed insurance broker for any questions or concerns.

If I am a Corporate or Event customer can we use our Commercial Policy instead?

If I am a Corporate or Event customer can we use our Commercial Policy instead?

If I am a Corporate or Event customer can we use our Commercial Policy instead?

Yes, if you are booking a Corporate or Event Rental, we can accept your Commercial Liability extended coverage supplement as well as a signed promissory document in which you are accepting liability to be billed separately for repairs, missing inventory, damages, additional charges or loss of use, 

How much is the insurance deductible?

Am I liable to pay the deductible(s) in case of a claim(s)?

If I am a Corporate or Event customer can we use our Commercial Policy instead?

The amount of insurance deductible depends on the level of coverage purchased by the customer and as per the insurance company that we are using at the time of booking.

Am I liable to pay the deductible(s) in case of a claim(s)?

Am I liable to pay the deductible(s) in case of a claim(s)?

Am I liable to pay the deductible(s) in case of a claim(s)?

Yes, the customer is solely responsible to pay for each claim deductible.


Remember that as customary, every accident is considered a separate occurrence by most insurance companies.

Am I responsible for windshield and/or glass damage?

Am I liable to pay the deductible(s) in case of a claim(s)?

Am I liable to pay the deductible(s) in case of a claim(s)?

Yes, the customer is liable to repair or replace for any and all glass damage that happens during the time they have possession of the RV and/or until the time is returned to us.


However, higher level  of coverage provides windshield protection and/or the customers personal insurance policy. 


Please check existing coverage in place to ensure this is included for your reservation.

MISCELLANEOUS QUESTIONS

Can I bring a dog?

Can I tow with the rented recreational vehicle?

Can I tow with the rented recreational vehicle?

Yes, you are welcome to bring one or two dogs. 


The only requirements that you need to meet are:


  1. It can never be allowed on top of upholstered surfaces, cushions, sleeping pads or mattresses.
  2. It must be contained during the night time to avoid possible "accidents" or damages to the cabinetry or doors.
  3. Can never be left unattended inside the rented recreational vehicle, must specially during the hot summer months regardless if the AC units is left running.

Please exercise caution and safety when having a dog (s) inside the unit, do not relay on the AC running since this can fail due to overload, electricity at the campsite fail, generator run out of gas or any other event that can cause for your dog to suffocate and die due to extreme heat or fumes.



Can I tow with the rented recreational vehicle?

Can I tow with the rented recreational vehicle?

Can I tow with the rented recreational vehicle?

You can never tow if you rented a travel trailer, fifth wheel or toy hauler.


Depending on the rental platform that you rented our unit from, towing is not allowed either by them or their insurance provider.


If you rented from us, towing is currently allowed. Please check with us to ensure active coverage at the time still provides or allows coverage for towing.


It is our understanding that the coverage will only be provided to our rented RV, but not to whatever is being towed by you the customer.


NOTE: We are not liable nor the insurance company for damages, total loss to what you are towing or damages caused to others around you, that being personal injury or property damages to others. 

Can someone other than me drive/tow?

Can I tow with the rented recreational vehicle?

Can I rent an RV for a One Way Rental?

Only those approved by us and the insurance company can transport (drive or tow) the unit.


The following criteria must be met in order to be included and/or authorized:


  1. All driver must submit their valid and current driver license
  2. All drivers must provide their personal insurance ID card
  3. All drivers must be 25 years old and above
  4. Clean driving record
  5. Insurable under normal policies (not restricted licenses)
  6. They must be listed in the Rental Agreement documents

Can I rent an RV for a One Way Rental?

I have never used an RV, will I be trained how to use it?

Can I rent an RV for a One Way Rental?

Yes, you are welcome to rent our rig for a One-Way rental.


However, we need to be reimbursed to go get the RV back to our location at the rate of $2.50 per mile.

What payment methods are acceptable?

I have never used an RV, will I be trained how to use it?

I have never used an RV, will I be trained how to use it?

We accept credit card, debit card, PayPal or Venmo.

I have never used an RV, will I be trained how to use it?

I have never used an RV, will I be trained how to use it?

I have never used an RV, will I be trained how to use it?

Absolutely, we will not only provide an "Operational Guide" that will show you how to operate and troubleshoot most the systems needed but we will also provide extensive training at the time you pick up the RV from us or when we deliver it to you.

How can I cancel my reservation and will I get a refund?

How can I cancel my reservation and will I get a refund?

How can I cancel my reservation and will I get a refund?

Please let us know in writing if you need to cancel your reservation so we can process your cancellation and expedite any eligible refund available for your reservation or circumstances.

Can I reschedule my reservation?

How can I cancel my reservation and will I get a refund?

How can I cancel my reservation and will I get a refund?

Yes, please let us know what new dates you want to reschedule your reservation. New dates must have availability for the rented recreational vehicle or we can find a suitable and matching rig for the new dates. 


Nightly/daily rates for new dates must be equal or less than original reservation.


There is a $100.00 rescheduling fee.

Is there a bike rack installed?

How can I cancel my reservation and will I get a refund?

Is there a bike rack installed?

Bike racks are not usually installed on the units unless the customer requests one.


We provide this at no additional cost. 


Please check for availability.


NOTE: We are not responsible for any damages or loss to your bikes. Motorcycles or heavy toy are not allowed. Please check what is the weight capacity.

Where can I pick up the RV?

How many miles are included and how much more will I be charged for excess miles?

Is there a bike rack installed?

At the current time, we offer a few choices:


  • KOA facilities located at 111 N. 2nd Avenue, Chula Vista CA 91910
  • Via de La Valle in Del Mar near freeway 5
  • Crown Point Park located in Pacific Beach.

Can the RV be delivered to my location or campsite?

How many miles are included and how much more will I be charged for excess miles?

How many miles are included and how much more will I be charged for excess miles?

Yes, we provide delivery, set up and pick up services for your convenience.


Please let us know the exact address, site number when applicable and any information 

How many miles are included and how much more will I be charged for excess miles?

How many miles are included and how much more will I be charged for excess miles?

How many miles are included and how much more will I be charged for excess miles?

We don't charge mileage on travel trailer or any other type towable. 


We offer 100.0 free miles per night for all rented motorhomes.


Excess miles are charged:


1. Gas engines $0.39 each

2. Diesel engines $0.49 each


Reservations that drive over 1,000.0 miles will receive an increase of $0.10 per mile.

EVENTUALITIES QUESTIONS

What if the unit I rented becomes disabled by a prior reservation?

What if the unit I rented becomes disabled by a prior reservation?

What if the unit I rented becomes disabled by a prior reservation?

No worries, we have a large enough fleet that if in the event the rented recreational vehicle becomes out of order, we will provide you with another one alike or better at no additional charge.


You can have peace of mind that we will first let you know so you will remain in control and choose what is best for you.

Is roadside assistance included and what is provided?

What if the unit I rented becomes disabled by a prior reservation?

What if the unit I rented becomes disabled by a prior reservation?

Depending on the level of insurance that you purchased a t the time of booking, roadside assistance may be included. Please check your reservation details.


Keep in mind that emergency roadside services providers uses a network of vendors nationwide that depending where you are stranded at will not be available in a timely or reasonable manner.


The services they provide are usually towing to the nearest facility and up to certain amount of miles, lockouts, tire replacement with a spare tire, gas, etc. 

What if I am involved in an accident?

What if the unit I rented becomes disabled by a prior reservation?

What if I lock myself out and keys were left inside?

Make sure you and your loved ones are safe, and out of harms way.


Your reservation comes with insurance, and depending on the coverage selected, damages will be covered.


Please take lots of pictures as soon as safe and available from all 4 angles of the RV as well as the area that got damaged. 


Write down the date, time, exact location address and/or intersection where the accident occurred as well as the traffic and weather conditions.


If there is another driver involved, take a picture of their DL, insurance ID card and pictures of their vehicle or property.

What if I lock myself out and keys were left inside?

What if I lock myself out and keys were left inside?

What if I lock myself out and keys were left inside?

Call roadside assistance.


We suggest to leave the keys at a location that you can access in the event you get yourself locked out.


At the current time we don't have a hidden keys set.

What if I get a flat tire or blow out?

What if I lock myself out and keys were left inside?

What if I get a flat tire or blow out?

The likelihood of this happening is slim to none because we use the highest quality tires with a high ply count rated for a ton of weight above required. Tires are kept above 40% life or new if it involves a long trip.


If you have a flat tire or blow out, please call Roadside assistance and notify us as soon as possible.


Keep in mind motorhomes don't have spare tires. 


Travel trailers do have a spare tire (most of them) and are located on the back , by the hitch or under. Tools are included to replace as needed if you have sufficient experience and mechanical inclined. Please make sure you are a safe location and out of harms way.