questions & answers

No, customers can not opt out from our Commercial Rental Insurance for personal rentals. 

This is the one area in which we don't take shortcuts, try to save money or are willing to take risks. Our liability and asset protection as well as yours is our top priority. 

Please search "Frivolous Lawsuits" so you understand why are we firm on this policy. 

You can use a combination of our Commercial Insurance and your personal vehicle insurance in order to lower the daily/nightly rate.

When choosing this option, the level of coverage provided by the Insurance Company we use will have less coverage available for the customers. 

At the current moment only USAA and AAA provide extended coverage for Rented Recreational Vehicles. Please verify that your provider still offers this type of coverage.***

We will need to be provided with a Binder directly from the customer insurance provider naming our company and RV information for the length of your reservation and with a minimum of $300,000.00 coverage

***We are not insurance brokers, please consult with a licensed insurance broker for any questions or concerns.

Yes, if you are booking a Corporate or Event Rental, we can accept your Commercial Liability extended coverage supplement as well as a signed promissory document in which you are accepting liability to be billed separately for repairs, missing inventory, damages, additional charges or loss of use, 

The amount of insurance deductible depends on the level of coverage purchased by the customer and as per the insurance company that we are using at the time of booking.

Yes, the customer is solely responsible to pay for each claim deductible.

Remember that as customary, every accident is considered a separate occurrence by most insurance companies.

Yes, the customer is liable to repair or replace for any and all glass damage that happens during the time they have possession of the RV and/or until the time is returned to us.

However, higher level  of coverage provides windshield protection and/or the customers personal insurance policy. 

Please check existing coverage in place to ensure this is included for your reservation.

No worries, we have a large enough fleet that if in the event the rented recreational vehicle becomes out of order, we will provide you with another one alike or better at no additional charge.

You can have peace of mind that we will first let you know so you will remain in control and choose what is best for you.

Depending on the level of insurance that you purchased a t the time of booking, roadside assistance may be included. Please check your reservation details.

Keep in mind that emergency roadside services providers uses a network of vendors nationwide that depending where you are stranded at will not be available in a timely or reasonable manner.

The services they provide are usually towing to the nearest facility and up to certain amount of miles, lockouts, tire replacement with a spare tire, gas, etc. 

Make sure you and your loved ones are safe, and out of harms way.

Your reservation comes with insurance, and depending on the coverage selected, damages will be covered.

Please take lots of pictures as soon as safe and available from all 4 angles of the RV as well as the area that got damaged. 

Write down the date, time, exact location address and/or intersection where the accident occurred as well as the traffic and weather conditions.

If there is another driver involved, take a picture of their DL, insurance ID card and pictures of their vehicle or property.

Call roadside assistance.

We suggest to leave the keys at a location that you can access in the event you get yourself locked out.

At the current time we don't have a hidden keys set.

The likelihood of this happening is slim to none because we use the highest quality tires with a high ply count rated for a ton of weight above required. Tires are kept above 40% life or new if it involves a long trip.

If you have a flat tire or blow out, please call Roadside assistance and notify us as soon as possible.

Keep in mind motorhomes don't have spare tires. 

Travel trailers do have a spare tire (most of them) and are located on the back , by the hitch or under. Tools are included to replace as needed if you have sufficient experience and mechanical inclined. Please make sure you are a safe location and out of harms way.

***NOTE:TRAVEL TRAILER DO NOT HAVE AN ON BOARD GENERATOR, CUSTOMER NEEDS TO HAVE A PLUG IN SITE OR RENT THEIR OWN GENERATOR WITH A THIRD PARTY -WE DO NOT HAVE GENERATOR FOR RENT TO OFFER-