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questions & answers
Can I drive or tow the RV?
What is the sleeping capacity for my rented RV?
What is the sleeping capacity for my rented RV?
No, we only offer recreational vehicles for rent to be delivered to local RV Resorts or other locations in San Diego County.
The RV can not be moved or relocated from where we drop it off at.
What is the sleeping capacity for my rented RV?
What is the sleeping capacity for my rented RV?
What is the sleeping capacity for my rented RV?
Sleeping capacity varies depending on the level of comfort and privacy desired as well as the adult, teens and children combination.
The Queen beds are to be considered the RV Queen size which is a few inches shorter than a regular household Queen bed.
All those beds called "Twin" or "Single" are narrower and often shorter than the ones we are used to at home.
A "Full size" or "Double size" bed within the RV industry are equally narrower and often shorter as well than the ones we have at home.
NOTE: Drop down beds, bunks, and overhand bunks have a weight limit. Please ask what is the limit for your specific needs to avoid having to pay for expensive repairs.
Can I bring my dog?
What is the sleeping capacity for my rented RV?
When or how will I receive and signed my rental documents?
Yes, we welcome dogs as long as you add the "Dog sanitation fee"
We don't allow other pets.
When or how will I receive and signed my rental documents?
Can I get a refund if I end the reservation earlier then my end date?
When or how will I receive and signed my rental documents?
You will receive your reservation receipt at the time of booking. Please let us know if the system did not generate the reservation receipt so that we can send it to you via email.
We will also send you via DocuSign all rental documents in order for you to read, initial and sign all those fields in which you are not required to be in person.
This will be done approx. within 48.0 hrs of you submitting all the documents required to 48.0 hrs prior the reservation start date.
The second DocuSign link, will be sent AFTER you complete the in person visual inspection, confirm readinfggs, condition, and equipment provided for you to submit final iniital and signatures.
* Please let us know if you would like us to email you blank documents for easy reading prior receiving them on DocuSign.
We highly encourage you to PRINT the "Operational Guide: and any related insurance coverage documents and bring along your trip.
Can I get a refund if I end the reservation earlier then my end date?
Can I get a refund if I end the reservation earlier then my end date?
Can I get a refund if I end the reservation earlier then my end date?
No, early returns and/or ending the reservation short are not eligible for a refund.
The only reservations that under the following circumstances will receive a partial refund are*:
- Unexpected military deployment
- Extreme illness and/or fatalities of an immediate family member
- State or Nationwide mandate "Stay Home Orders" that affects the area where you are going camping
- If our unit experience major loss of functionality due to reasons not caused by customer or those around the renter.
*We are not liable to cover the cost or reimburse any expenses for additional
transportation needs, lodging, accomodations, loss of income, pain and suffering, inconvenience, or any other associated expense or liability associated to the reservation or location where customer will be vacationing.
Does the kitchen inventory includes species or other consumables?
Can I get a refund if I end the reservation earlier then my end date?
Can I get a refund if I end the reservation earlier then my end date?
We include the following at no additional cost:
- Cleaning Supplies
- Main bed mattress cover
- Toilet paper
- Equipped kitchen
- Propane refill up to 3.0 Gallons
- Septic tanks at end of reservation.
You need to bring everything else to include food, drinking water, linens, bedding, pillows, camping chairs, etc.
InsURANCE RELATED QUESTIONS
Can I use my personal insurance?
If I am a Corporate or Event customer can we use our Commercial Policy instead?
Can I drop the Commercial Rental Insurance coverage?
We welcome customer's vehicle insurance policy as long as it provides full coverage for the vehicles and liability coverage for us.
If the customer's personal vehicle insurance carrier does not provide coverage for rented recreational vehicles, then the insurance policy purchased through our website will be first in place.
***We are not insurance brokers, please consult with a licensed insurance broker for any questions or concerns.
Can I drop the Commercial Rental Insurance coverage?
If I am a Corporate or Event customer can we use our Commercial Policy instead?
Can I drop the Commercial Rental Insurance coverage?
No, customers can not opt out from the Commercial Rental Insurance provided by the reservation agency or third-party rental agency in the event your insurance policy does not extend coverage to us or the vehicle.
This is the one area in which we don't take shortcuts, try to save money or are willing to take risks. Our liability and asset protection as well as yours is our top priority.
Please search on line for "Frivolous Lawsuits" so you understand why are we firm on this policy.
The coverage provided by the reservation rental agency and/or third-party rental agency is considered "Secondary" coverage, this means that in the event of a claim, the customer's insurance carrier will be used first and then the insurance provided by the rental agency or third-party rental agency will be second in place. If customer's vehicle insurance does not provide coverage for rented recreational vehicles, then the insurance provided by the rental agency or third-party rental agency will be first in place.
If I am a Corporate or Event customer can we use our Commercial Policy instead?
If I am a Corporate or Event customer can we use our Commercial Policy instead?
If I am a Corporate or Event customer can we use our Commercial Policy instead?
Yes, if you are booking a Corporate or Event Rental, we can accept your Commercial Liability extended coverage supplement as well as a signed promissory document in which you are accepting liability to be billed separately for repairs, missing inventory, damages, additional charges or loss of use, as well as extended Liability and Asset protection for our company and staff.
How much is the insurance deductible?
Am I liable to pay the deductible(s) in case of a claim(s)?
If I am a Corporate or Event customer can we use our Commercial Policy instead?
The amount of insurance deductible depends on the level of coverage purchased by the customer and as per the insurance company that we are using at the time of booking.
Am I liable to pay the deductible(s) in case of a claim(s)?
Am I liable to pay the deductible(s) in case of a claim(s)?
Am I liable to pay the deductible(s) in case of a claim(s)?
Yes, the customer is solely responsible to pay for each claim deductible per occurrance.
Remember that as customary, every accident is considered a separate occurrence by most insurance companies.
Am I responsible for windshield and/or glass damage?
Am I liable to pay the deductible(s) in case of a claim(s)?
Am I liable to pay the deductible(s) in case of a claim(s)?
Yes, the customer is liable to repair or replace for any and all glass damage that happens during the time they have possession of the RV and/or until the time is returned to us.
However, higher level of coverage provides windshield protection and/or the customers personal insurance policy.
Please check existing coverage in place to ensure this is included for your reservation.
MISCELLANEOUS QUESTIONS
Can I bring a dog?
Can I tow with the rented recreational vehicle?
Can I tow with the rented recreational vehicle?
Yes, you are welcome to bring one or two dogs.
The only requirements that you need to meet are:
- It can never be allowed on top of upholstered surfaces, cushions, sleeping pads or mattresses.
- It must be contained during the night time to avoid possible "accidents" or damages to the cabinetry or doors.
- Can never be left unattended inside the rented recreational vehicle, must specially during the hot summer months regardless if the AC units is left running.
- Pay the $89.00 sanitation fee.
Please exercise caution and safety when having a dog (s) inside the unit, do not relay on the AC running since this can fail due to overload, electricity at the campsite fail, generator run out of gas or any other event that can cause for your dog to suffocate and die due to extreme heat or fumes.
Can I tow with the rented recreational vehicle?
Can I tow with the rented recreational vehicle?
Can I tow with the rented recreational vehicle?
No, we rent for delivery only. Customers are not allowed to move or relocate the RV from where we set it up.
-NO Exceptions-
Can someone other than me drive/tow?
Can I tow with the rented recreational vehicle?
Can I rent an RV for a One Way Rental?
Nobody can drive/tow our recreational vehicles at all.
Can I rent an RV for a One Way Rental?
I have never used an RV, will I be trained how to use it?
Can I rent an RV for a One Way Rental?
No, our RVs are for local deliveries only.
What payment methods are acceptable?
I have never used an RV, will I be trained how to use it?
I have never used an RV, will I be trained how to use it?
We accept credit card, debit card, PayPal, Zelle or Venmo.
There is a processing fee when paying with a credit card. Fee depends on CC used.
I have never used an RV, will I be trained how to use it?
I have never used an RV, will I be trained how to use it?
I have never used an RV, will I be trained how to use it?
Absolutely, we will not only provide an "Operational Guide" that will show you how to operate and troubleshoot most the systems needed but we will also provide extensive training at the time you pick up the RV from us or when we deliver it to you.
How can I cancel my reservation and will I get a refund?
How can I cancel my reservation and will I get a refund?
How can I cancel my reservation and will I get a refund?
Please let us know in writing if you need to cancel your reservation so we can process your cancellation and expedite any eligible refund available for your reservation or circumstances.
Can I reschedule my reservation?
How can I cancel my reservation and will I get a refund?
How can I cancel my reservation and will I get a refund?
Yes, please let us know what new dates you want to reschedule your reservation. New dates must have availability for the rented recreational vehicle or we can find a suitable and matching rig for the new dates.
Nightly/daily rates for new dates must be equal or less than original reservation.
There is a $100.00 rescheduling fee.
Is there a bike rack installed?
How can I cancel my reservation and will I get a refund?
Where can I have the RV Delivered at?
Bike racks are not usually installed on the units unless the customer requests one.
We provide this at no additional cost.
Please check for availability.
NOTE: We are not responsible for any damages or loss to your bikes. Motorcycles or heavy toy are not allowed. Please check what is the weight capacity.
Where can I have the RV Delivered at?
How many miles are included and how much more will I be charged for excess miles?
Where can I have the RV Delivered at?
- KOA - Chula Vista
- Sun Outdoors RV Resort - Chula Vista
- Sweetwater Summit Regional Park - Bonita
- Mission Bay RV Resort
- Campland on the Bay
- Emerge - Campo
- Other legal locations in San Diego County
- WE DO NOT DELIVER TO LOCAL STATE BEACHES
Can the RV be delivered to my location or campsite?
How many miles are included and how much more will I be charged for excess miles?
How many miles are included and how much more will I be charged for excess miles?
Yes, we provide delivery, set up and pick up services for your convenience.
Please let us know the exact address, site number when applicable and any information
How many miles are included and how much more will I be charged for excess miles?
How many miles are included and how much more will I be charged for excess miles?
How many miles are included and how much more will I be charged for excess miles?
Zero, not applicable. we only rent for delivery only and RVs can not be moved or relocated.
EVENTUALITIES QUESTIONS
What if the unit I rented becomes disabled by a prior reservation?
What if the unit I rented becomes disabled by a prior reservation?
What if the unit I rented becomes disabled by a prior reservation?
No worries, we have a large enough fleet that if in the event the rented recreational vehicle becomes out of order, we will provide you with another one alike or better at no additional charge.
You can have peace of mind that we will first let you know so you will remain in control and choose what is best for you.
Is roadside assistance included and what is provided?
What if the unit I rented becomes disabled by a prior reservation?
What if the unit I rented becomes disabled by a prior reservation?
Not applicable.
What if I am involved in an accident?
What if the unit I rented becomes disabled by a prior reservation?
What if I lock myself out and keys were left inside?
Make sure you and your loved ones are safe, and out of harms way.
Your reservation comes with insurance, and depending on the coverage selected, damages will be covered.
Please take lots of pictures as soon as safe and available from all 4 angles of the RV as well as the area that got damaged.
Write down the date, time, exact location address and/or intersection where the accident occurred as well as the traffic and weather conditions.
If there is another driver involved, take a picture of their DL, insurance ID card and pictures of their vehicle or property.
What if I lock myself out and keys were left inside?
What if I lock myself out and keys were left inside?
What if I lock myself out and keys were left inside?
Please call us so we can come and open the door for you.
Fee for lock out is $129.00
Fee for lost keys is $180.00
TRAVEL TRAILERS - GEENRATORS
What if I lock myself out and keys were left inside?
TRAVEL TRAILERS - GEENRATORS
***NOTE:TRAVEL TRAILER DO NOT HAVE AN ON BOARD GENERATOR, CUSTOMER NEEDS TO HAVE A PLUG IN SITE OR RENT THEIR OWN GENERATOR WITH A THIRD PARTY -WE DO NOT HAVE GENERATOR FOR RENT TO OFFER-
REQUIRED DOCUMENTATION TO RENT A RECREATIONAL VEHICLE
For your safety and liability as well as ours and all around, the following documents must be provided to us after booking:
a) Customers for we will be delivering and the rig will not be moved at all:
- Current valid identification card, must be issued by the government of where they reside.
- A current utility bill in which name matches the customer’s name
- Customer's personal vehicle insurance ID card
As per the insurance requirements to issue coverage, all customers must be older than 25 years old.
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